Refund & Return Policy
Refund & Returns Policy
Thank you for shopping at Decorwe. We want you to enjoy a smooth and stress-free shopping experience. This Refund & Returns Policy explains how returns, refunds, and replacements work when you purchase from https://decorwe.com (“the Website”).
If you have any questions, feel free to contact us at info@decorwe.com.
1. Eligibility for Returns
We accept returns for the following reasons:
- Wrong item received
- Damaged or defective product
- Missing items
- Significant delay in delivery
- Not as described
To be eligible for a return:
- The item must be unused and in its original packaging
- You must request a return within 7 days of receiving your order
2. Non-Returnable Items
For hygiene and safety reasons, some items cannot be returned, such as:
- Customized or special-order items
- Clearance or final-sale items
Please contact us if you are unsure whether your item is eligible.
3. Damaged or Defective Items
If your product arrives damaged, defective, or not working properly, we will:
- Replace the item
- Or issue a full refund
You must contact us within 7 days of delivery and provide:
- Order number
- Photos or videos of the issue
- A short description of the problem
Please send all information to info@decorwe.com.
4. Wrong Item Received
If we sent you the wrong item, we will:
- Replace it at no cost
- Or issue a full refund
We may request photos of the product received to verify the error.
5. Refund Process
Once your return request is approved:
- Refunds will be issued to your original payment method (Stripe or PayPal).
- Refunds may take 5–10 business days to appear on your account, depending on your bank or payment provider.
- Shipping fees are generally non-refundable unless the issue was caused by us.
6. Return Shipping Costs
Return shipping may be:
- Free, if the item was damaged, defective, or our mistake
- Paid by the customer, if returning for personal reasons (e.g., changed mind, not needed anymore)
We will inform you of shipping instructions after reviewing your request.
7. Order Cancellation
- You can cancel your order within 12 hours of purchase as long as it has not been processed or shipped.
- After the order enters processing, cancellations may not be possible.
To request a cancellation, email info@decorwe.com immediately.
8. Exchanges
- If you want a different color or style, we may offer an exchange depending on item availability.
- Contact us to confirm available options.
9. Lost or Stolen Packages
If your package shows as “delivered” but you did not receive it:
- First, check with neighbors, building management, or your local post office
- If still not found, contact us at info@decorwe.com
We will work with the carrier to resolve the issue.
10. Contact Us
If you have any questions about returns or refunds, contact us anytime:
Decorwe LLC
Address: 30 N Gould St Ste N, Sheridan, WY 82801
Email: info@decorwe.com
Website: https://decorwe.com