DecorWe Return/Exchange Policy

At DecorWe, we are committed to ensuring your satisfaction with our products. If you need to return or exchange your purchase, please review our policy below:

1. Return Eligibility:

• Timeframe: You may return your product within 7 days of the delivery date for a full refund or exchange.
• Condition: Items must be returned in their original, unused condition, with all packaging and tags intact. Customized or special order items are not eligible for return unless they arrive damaged or defective.

2. Return Process:

• Initiating a Return: To start a return, please contact our customer service team at 8081437499 (WhatsApp available) or via email at decorwe.info@gmail.com with your order number and the reason for the return. Our team will provide you with a Return Authorization (RA) number and instructions for returning your item.
• Return Shipping: Returns must be shipped back to us using a trackable shipping service. You are responsible for return shipping costs, unless the item is defective or the return is due to an error on our part.

3. Refunds and Exchanges:

• Refunds: Once your returned item is received and inspected, a refund will be issued to your original payment method within 7-10 business days. Shipping costs are non-refundable.
• Exchanges: If you prefer an exchange for a different product or size, please specify this when you contact our customer service team. Exchanges are subject to availability and may require additional shipping fees.

4. Damaged or Defective Items:

• Report Issues: If you receive a damaged or